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FAQ

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Frequently asked questions

To book, click the "Book" button at the bottom of any villa, excursion, activity or spa page. You will be taken straight to WhatsApp to talk to our team.

Tell us your dates and the number of guests. We will check availability with the owner.

Once availability is confirmed, simply pay the 40% deposit via Moneygram. Your booking is then confirmed and you will receive a confirmation email.

We are available on WhatsApp every day from 8:00 to 21:00. You can contact us about anything to do with your stay.

You can change your booking, subject to the villa's availability. A change may affect the price depending on the dates and the number of guests.

You can cancel your booking up to 7 days before arrival. The deposit is non-refundable.

You pay a 40% deposit via Moneygram when you book. The remaining 60% is paid on the day you arrive at the villa.

You can pay in euros (exchange rate: 1 € = 10.50 dirhams) or in dirhams, in cash.

Each owner asks for a security deposit, returned on the day you leave after check-out, provided no damage has been found. It is paid in cash on the day you arrive.

For now, we only offer accommodation in Marrakech. Stay tuned — we have some lovely surprises in store!

The local currency in Morocco is the Moroccan dirham. Euros are also accepted in most shops.

Zelife is not just an accommodation booking agency. We also share the best addresses in Marrakech for your activities, excursions, spas… The service is free — contact us for more information.